Frequently Asked Questions

What colours are available?

Chrome, Charcoal and Red.

Can I add items part-way through my cooking cycle?

Yes, you can take the lid off for up to 3 minutes at a time to add any more ingredients and after you put the lid back on, it will carry on with the cycle as normal. If it is off for more than 3 minutes, the cycle will stop completely, and you will have to select your desired setting. Please note, this will start the process from the beginning. If you need longer than 3 minutes, make sure you put the lid back on during the 3- minute window and then remove it again.

How much soup does it cook?

The maximum capacity of the product is 1600ml, which can make up to 5 portions of soup, depending on the size of the bowl.

Can I wash the lid?

You can use the auto-clean function, however do not immerse your Soup Chef in water or any other liquid

Why does my Soup Chef have no power?

The lid is not fitted correctly. Refit the lid and check that the power cord is correctly fitted, and the socket is switched on.

My Soup Chef stopped working during cooking, what happened?

There is likely to be too much liquid or food in the container, ensure you do not overfill your Soup Chef.

Why is my food not blended or completely cooked?

The ingredients may have been cut into pieces that are too large, make sure you cut all ingredients into approximately 2cm pieces. There may also be too many ingredients, or not enough water.

Food has become stuck to the bottom of the Soup Chef whilst using the Sauté function, why has that happened?

When using the saute function, always remember to use oil to avoid food sticking. To remove the food, fill the soup jug with hot soapy water and scrub clean with a plastic scouring pad, then rinse clean.

What can I use to clean my Soup Chef?

You can clean it with water and soap, but please refer to the instruction manual for guidance of how to clean the product. Never immerse the lid in water or any other liquid, do not use chemicals or abrasive cleaners to clean your Soup Chef.

How long does it take to make soup?

25 minutes on the Chunky setting, and 19 minutes on the smooth setting.

Can I press the Smooth function twice in a row with the same soup in it?

No, if you would like the soup to have a smoother consistency, please use the Smooth+ function.

What is the Auto Clean function?

It gently heats the water and soap you add to the jug to clean the Soup Chef. You can also rinse the inside of the jug with water. Please do not submerge the Soup Chef in water and please do not run the outside of the Soup Chef under a tap.

Is the Minimum line for the water or vegetables?

The minimum and maximum line are for a full capacity of food and water.

Why is my lid not lighting up?

The lid may not be fitted correctly, please make sure you fit the lid properly. When it does so, there will be a loud ‘beep’.

How long does the Sauté function last?

The sauté function lasts for 5 minutes.

Why has my Soup Chef stopped working part-way through a cycle?

The Soup Chef has a safety feature where it stops working if it becomes overheated. Leave it for about 30 minutes and then switch it back on.

How long can I use it for when cooking consecutive batches?

We recommend that you use it up to 3 runs consecutively. After that, please wait around 30 minutes before using it again.

How much produce / liquid should I use when filling the Soup Chef?

Be sure to add the produce before adding the liquid and only fill to between the min and max lines. Do not add the produce to the liquid as the volume will alter and may go over the Max line.

How do I cancel a setting?

If you would like to cancel a setting completely, please press and hold the ‘Select’ button for 3 seconds and the current setting will be cancelled.

How-To Guides

What’s in the box

How to Cancel a Setting

Getting Started

Clean & Care


User Manual (477kb, PDF)

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